Slotlounge Casino Privacy Policy

Who Controls Your Data

Stable Tech N.V., the company that operates Slotlounge under Curaçao Gaming Control Board licence OGL/2024/161/0191, is the controller of the personal data described in this policy. Correspondence about how your data is handled, including a request to exercise any of the rights below, should be sent to [email protected] rather than to a general enquiries address.

We share account and transaction data with payment processors when you use Skrill, Neteller, MiFinity, Visa, Mastercard, Apple Pay, Google Pay or a cryptocurrency wallet, since each transaction has to be verified with the processor handling it. Identity documents submitted for verification are shared with the KYC service engaged for that purpose. Gameplay data, such as which pokie or live table you access, is shared with the SOFTSWISS platform that aggregates the game catalogue, and with individual studios including Evolution Gaming, Pragmatic Play and Ezugi when you play their titles directly, so that round outcomes and RTP reporting remain accurate on both sides.

Your Rights Over Your Data

You can request access to the personal data we hold about you, ask for inaccurate data to be corrected, request deletion where retention is not required for a legal or licensing reason, restrict certain processing, object to processing carried out on a legitimate-interest basis, and request a portable copy of your data in a common format. Requests are directed to [email protected] and are actioned once your identity has been confirmed, which prevents a third party from requesting your data on your behalf.

Transfers Outside Your Jurisdiction

Because Slotlounge is licensed and hosted outside Australia, your data is processed on servers located in the Curaçao licensing jurisdiction and, in some cases, in the jurisdictions where our payment and KYC partners operate. By registering, you accept that your data will be processed outside your own country under the safeguards described in this policy. Where a payment partner such as Skrill or Neteller processes your transaction, that provider applies its own data protection standards on top of the ones described here, since the transfer of your payment details to complete a deposit or withdrawal falls partly under that provider’s own policy.

What We Collect

We collect the information you supply at registration, such as your name, date of birth and email address, along with payment details tied to each deposit and withdrawal. Where verification is triggered, we collect the identity documents you submit, typically an Australian driver’s licence or passport plus a proof of address such as a utility bill or bank statement. We also collect technical data, including your IP address, device type and session logs, and cookie identifiers used for analytics and to keep you signed in between visits.

Why We Process It

We process registration and payment data to operate your account and to meet obligations under our Curaçao licence, including anti-fraud and anti-money-laundering checks. Technical and cookie data is processed to keep the site functioning correctly across devices and to understand which parts of the site are used most, which helps us prioritise fixes and new features.

Cookies and Analytics Choices

Cookies on Slotlounge fall into three categories: strictly necessary cookies that keep you logged in and remember your cookie preference, functional cookies that store display settings, and analytics cookies that measure how the site is used in aggregate. Necessary cookies cannot be disabled without breaking core functionality, but analytics cookies can be declined from the cookie banner shown on your first visit, or later by clearing your browser’s stored cookies for slotloungeslots.com.

Filing a Complaint and What Happens After Closure

Personal data tied to an active account is retained for as long as the account remains open and for a further period after closure to meet record-keeping obligations under our Curaçao licence, after which it is deleted unless a legal dispute requires it to be kept longer. If you believe your data has been mishandled and support has not resolved the matter to your satisfaction, you have the right to lodge a complaint with the supervisory authority responsible for our licence, the Curaçao Gaming Control Board.

Contacting Us About Your Data

Send any request relating to this policy, including access, correction, deletion, restriction, objection or portability requests, to [email protected] with enough detail (your registered email and the nature of the request) for the support team to locate your account without delay.